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Admin Management System
Programme task tracking and grievance redressal across SIDH, CPGRAMS and the PM-SETU portal.
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33 PDF pages · text, tables and every diagram
Step-by-step journeys of each user or role through a system, as drawn in the Business Requirements sections.
Admin Management · PDF p.8 ↓3. Business Requirements > Sub-module 1: PM-SETU Project Management — user journeyOpen in document →
Admin Management · PDF p.9 ↓Sub-module 2: Grievance Management — user journeys > Trainee grievance journey (SIDH)Open in document →
Admin Management · PDF p.10 ↓Sub-module 2: Grievance Management — user journeys > Trainer grievance journey (SIDH)Open in document →
Admin Management · PDF p.11Sub-module 2: Grievance Management — user journeys > Ministry-level grievance journey (CPGRAMS)Open in document →
Admin Management · PDF p.12Sub-module 2: Grievance Management — user journeys > SPV/AIP grievance journey (PM-SETU portal)Open in document →
Process designs and workflow diagrams (swim-lane BPMN and flowcharts) showing who does what, in what order, with decisions.
Admin Management · PDF p.27 ↓Figure 12 — Process design: PM-SETU Project Management task assignment and trackingOpen in document →
Admin Management · PDF p.27 ↓Figure 13 — Process design: Trainee grievance redressal via SIDH, marks and profile categoryOpen in document →
Admin Management · PDF p.28 ↓Figure 14 — Process design: Trainer grievance redressal via SIDHOpen in document →
Admin Management · PDF p.28 ↓Figure 15 — Process design: CPGRAMS grievance routing and closureOpen in document →
Admin Management · PDF p.29 ↓Figure 16 — Process design: SPV/AIP grievance on the PM-SETU portal, fiduciary and ITOpen in document →
Illustrative screen mock-ups: what the user sees and where to click.
Admin Management · PDF p.30Figure 17 — Mockup: PM-SETU Project Management task board.Open in document →
Admin Management · PDF p.31Figure 18 — Mockup: Task creation form with workstream, priority, and assignee capture.Open in document →
Admin Management · PDF p.31Figure 19 — Mockup: SIDH grievance filing screen showing the PM-SETU integration touchpoint (scheme dropdown).Open in document →
Admin Management · PDF p.32Figure 20 — Mockup: Native SPV/AIP grievance filing screen on the PM-SETU portal.Open in document →
Admin Management · PDF p.32Figure 21 — Mockup: Consolidated grievance tracking dashboard, National view with channel and State-wise breakdowns.Open in document →
Admin Management · PDF p.33Figure 22 — Mockup: CPGRAMS DGT Nodal Officer console for categorization, tagging, and transfer.Open in document →
Solution architecture, lifecycles, pillar overviews and other explanatory diagrams.
Admin Management · PDF p.4Figure 1 — The Admin Management lifecycle: from task planning and grievance intake through to routing, resolution, and analytics.Open in document →
Admin Management · PDF p.7Figure 2 — PM-SETU Admin Management Module: seven functional components on one centralized platform.Open in document →
Admin Management · PDF p.14Figure 8 — Pillar 1: Task & Work Management — from workplan to closure.Open in document →
Admin Management · PDF p.15Figure 9 — Pillar 3: Grievance Intake & Integration Touchpoints — PM-SETU tagging at every channel.Open in document →
Admin Management · PDF p.17Figure 10 — Pillar 4: Grievance Routing, Workflow & Escalation — stage-wise traceability across every channel.Open in document →
Admin Management · PDF p.22Figure 11 — Three-tier solution architecture: Data, Platform, and User Access layers.Open in document →